I spent four years as a Technical Business Analyst at Dealertrack (Cox Automotive), serving as the primary technical point of contact for escalated partner support across a digital retailing SaaS platform used by thousands of dealerships and lending institutions nationwide. I managed a portfolio of 30+ concurrent partner cases at a time, tracked them through Salesforce across the full support lifecycle, and used Splunk and Postman to diagnose the root cause of connectivity and integration failures.

Since August 2019 I have operated Safe Haven Sober Living, a multi-property sober living and transitional housing program with 100+ beds across four properties under contract with Nassau County Social Services. I manage the full resident intake process, serve as the primary point of contact for DSS case workers, handle compliance reporting and drug testing protocols, and oversee all financial operations including budgets, accounts receivable, and vendor contracts.

I am also the sole developer behind the program's internal technology. I built SafeHavenCRM in React, Node.js, and Supabase to manage intake, drug testing, rent payments, and DSS communications, and built an autonomous AI email agent using the Claude API and Gmail OAuth2 that classifies inquiries, drafts replies, and creates CRM records automatically. I administer the Supabase database directly, writing the schema and SQL behind the platform, and have carried that same skill set into consulting projects for other small businesses.